Shipping Protection for Your Peace of Mind
At Mash & Grape, we strive to ensure your order reaches you in perfect condition. However, we understand that sometimes packages can be lost, damaged, or stolen during transit. To give you peace of mind, we’re offering Shipping Protection as an optional service.
What Does Shipping Protection Cover?
By opting into Shipping Protection at checkout, you’ll be covered for the following:
- Lost Packages: If your package goes missing during transit, we’ll work to get you a replacement or refund.
- Damaged Goods: If your order arrives damaged, we’ll quickly resolve the issue by replacing the item(s) or providing a refund.
- Stolen Packages: If your package is marked as delivered but doesn’t make it to you, we’ve got you covered.
How It Works
- Choose Protection at Checkout: Select Shipping Protection to ensure your package is covered.
- Report an Issue: If something goes wrong, simply contact us with your order details.
- Resolution: We’ll take care of replacing your items or refunding your order promptly.
Important Note
If you choose not to opt into Shipping Protection, any loss, damage, or theft occurring during transit will not be covered. While we’ll do our best to assist, responsibility for uninsured packages lies with the carrier.
Invest in worry-free shipping today and enjoy your Mash & Grape experience with confidence!