- New Hampshire
- South Dakota
We strongly recommend you ship to your work/office. Someone over the age of 21 with a valid ID must sign for the package, and packages cannot be left on stoops or at doorways due to the laws surrounding alcohol in the States.
How do you ship your products?
Flat Rate $9.99 or $14.99 shipping (min. order $44) via a common carrier like Fedex, UPS etc. We offer other expedited shipping options at checkout.
Must I be home to receive my order?
Yes! As per alcohol laws, someone over the age of 21 must sign for the package. UPS/FedEx will not receive packages on doorways/stoops. As such, we highly recommend you get the order shipped to your place of work/office.
Absolutely. Once your order is fulfilled, you will receive a shipping notification email and a tracking number.
When does the package leave the warehouse?
What happens if I miss delivery of my order because I was not home?
Typically after three unsuccessful attempts at delivery, the shipment is returned to us at our hub. At this point, we will refund you for the item(s) minus a restocking/reshipping fee of $15. Rest assured, restocking fees are by no means a way for us to get rich and retire - they just allow us to offset the costs we bear when we ship your products out and receive them back if you're unavailable.
Can I change the delivery address of my order when the package is in enroute?
If the updated address is within the same state, you may be able to make changes (no guarantees though!), but if you would like to change the address to a different state, this is not possible unfortunately. Let us know right away if you want an updated address by emailing us at email@example.com. Note, an address change fee will apply.
What is the return policy?
According to New York State law, Mash&Grape can only accept the return of defective goods. In such instances we will offer a replacement of the same item (subject to availability), refund the credit card used to purchase the item, or issue a store credit for the amount that was paid for the item. We cannot accept returns of items that have been opened already.
Shipping and handling costs are non-refundable.
All returns must be made within 30 days of purchase.
Please contact customer service at firstname.lastname@example.org with any specific questions regarding returns and refunds.