Note, since most MashBox subscriptions are prepaid you will NOT be charged every time we ship you a box. You were already charged when you placed the order - and that’s all you will ever be charged, for that particular subscription.
Can I place my order via phone?
Unfortunately, not at this time. All orders must be placed online at mashandgrape.com. if you need assistance, email us at firstname.lastname@example.org and we'll be glad to help.
If your order hasn't shipped we will gladly cancel your order. However, contact us immediately via email so we are able to process your request. If the order has advanced in the processing stage, we cannot guarantee that any changes will be made.
What if my product is damaged?
That's a bummer! Contact us at email@example.com and we will be happy to help.
Can I return products I don't like?
Generally, all sales are final given the nature of the products. However, send us an email at firstname.lastname@example.org and we'll see what we can do to help. If we can help, we surely will (as long as it's allowed by law).
Absolutely. At the checkout page, just be sure to uncheck the "same as billing address" option and you will then be prompted to enter a different billing address (the first address you enter when you checkout is the shipping address).