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  • Mashbox FAQ | Craft Spirits Marketplace

    When are MashBox club orders sent out?
    All club orders are sent out around the 3rd week of every month. Expect a tracking link as soon as your order is sent out!

    What is the cutoff date for ordering this month?
    If you placed your order on or before the 10th of the month you will get the current month’s selection. Otherwise your box will be sent out the following month.

    Do I receive a notification or confirmation?
    You will receive a shipping notification email when we send out your box every month so you can track it and anticipate/plan for delivery (remember, someone over the age of 21 with a valid ID must sign for the package, and carriers cannot leave packages on stoops or at doorways). 

    Can I send it as a gift?
    Yes! MashBox club selections are extremely popular gifts. You simply select the gift option on the club page, and specify the recipient's shipping information. Don't put the recipient's email though. We don't want to send the confirmation to them! You will be able to print a welcome postcard from the club page, if you wish to give a physical card to your recipient, and include a gift message for them at checkout.  

    What if I want to cancel my order or change the shipping address, etc.?
    If your order hasn't shipped we will gladly cancel your order. However, contact us immediately via email so we are able to process your request. Normally, if you contact us more than two hours after placing your order, we cannot guarantee that any changes will be made.

    Can I return products I don't like?
    Generally, all sales are final given the nature of the products. However, send us an email at openbar@mashandgrape.com and we'll see what we can do to help. If we can help, we surely will (as long as it's allowed by law).

    What if I have an allergy to wheat/gluten, etc?
    Many spirits such as whiskey, gin, vodka, liqueurs, etc., contain wheat/gluten. So, please be cautious and purchase/consume products at your own risk!